CUSTOMER SUPPORT
Support & FAQs
What warranty does NALPHI offer?
NALPHI products come with up to 2 years warranty. Warranty coverage may vary by product.
How long does delivery take?
Shipping is free, and orders are generally delivered within 7 business days.
How do I charge my NALPHI smart bag?
Selected NALPHI smart bags include integrated charging functionality with a 5000 mAh power bank, allowing you to charge compatible mobile devices on the go.
How do the automatic interior lights work?
Selected NALPHI smart bags feature patented automatic internal lights designed to help you easily find items inside the bag, even in low light.
How does the theft alarm work?
Selected smart bags include a security-focused theft alarm feature designed to provide added convenience and peace of mind while travelling.
Can I carry a laptop in my NALPHI bag?
Yes, selected NALPHI bags are designed with dedicated laptop space. Laptop compatibility varies by product, so please check the specifications on the individual product page.
What is your return or exchange policy?
NALPHI offers a 7-day return and 14-day exchange policy from the date of delivery. Items must be unused, with tags and original packaging, and eligibility is subject to verification. For return or exchange requests, contact contact@nalphi.com.
How can I contact NALPHI support?
You can reach NALPHI through the contact information and social media channels available on our website